Pet Gear Shipping & Returns
Shipping
Australian Orders:
Flat standard shipping rate of $7.00, flat express post shipping rate of $10.50 and free shipping for all orders over $70 within Australia & NZ. All orders within Australia are sent via Australia Post. Free shipping is sent standard.
International Shipping also available.
New Zealand: Free shipping for all orders over $70.
Please note that all international orders are shipped via Australia Post Air Mail. Bare Bones Pet Gear will not be held liable for lost parcels. If you would like for your order to be sent via registered post or express shipping kindly contact us and we will get exact shipping cost for you.
While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.
Please note the delivery charge does not include any applicable importation charges, taxes and duties by customs in the country where the order is to be delivered. You are responsible for such taxes and duties.
Please note that international orders cannot be delivered to Post Office boxes.
All discounted shipping rates are sent via regular Australia Post.
Shipping Duration:
All orders are shipped within 1-3 days of being placed.
Transit times vary between 1-2 weeks within Australia depending on the delivery address.
Domestic orders will be sent Australia Post..
International orders will be sent via Australia Post Air Mail or Australia Post Pack and Track. Delivery times will vary depending on the country. If you would like to have your order sent via express post or registered mail kindly contact us and we will provide you with exact shipping cost.
Exchange - Change of mind or incorrect sizing
If you are in any way unhappy with a product that you have purchased from our site simply contact us and we will facilitate an exchange/refund for you.
We offer a 100% money back guarantee on all items you purchase on this site provided that the item is returned in an as new condition, unused and in it’s original packaging, with tags intact. Please ensure all returned items are free from stains, marks or rips as it may not be accepted for a refund unless the item is faulty.
Please note that refunds must be processed within 14 days of purchase and any refunds due to change of mind or incorrect sizing exclude any shipping or postage fees.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
Faulty items
If any of the items you have received from us is faulty or damaged please contact us and we will provide you with a return postage label as well as a full refund including shipping costs.
Inspect all items for faults and damages within 5 days of receipt and notify us within this time if you would like to avail of the full refund.
Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We must receive the item within 21 days of purchase date to be eligible for an exchange/refund.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 21 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Return Shipping
To return your product, you should mail your product to:
PO Box 100
Nobby Beach QLD 4218
You will be responsible for paying for your own shipping costs for returning your item unless the reason for the return is due to a faulty product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.