Click Here for Current Production Times and Christmas Cut Off

Custom Pet Portraits FAQ

Current portrait production times. 

Christmas Cut Off - must select express post, 30th Nov printed & framed portraits. 16th Dec digital portraits. 5th Nov all homewares and sleepwear. 

Digital Portraits - from order you will have the digital files emailed to you in approx 1 week from ordering.

Printed Posters & Framed Portraits - express post recommended. Proofs will be emailed in approx 1 week, allow another 1 week for printing/framing. Current delays with delivery if 'free shipping' is selected can be up to 2 weeks. Please allow extra time for delivery or opt for express..

Where will my order be made?

Printed Posters & Framed Portraits

Despatch from Victoria AUS - Australia & New Zealand orders 

Despatch from Hampshire UK - UK orders

Despatch from Venlo NETHERLANDS - Netherlands, Belgium, France, Germany, Denmark, Luxembourg, Switzerland + more, orders  

Despatch from various locations USA - United States & Canada orders

What happens if I want to make a change?

We’ll email you a proof of your portrait, from here we can do minor tweaks to get it just perfect for no extra charge.

What if I sent the wrong photo?

Once you receive the proof of your portrait, and you change your mind on the photo you’ve uploaded, to change the photo we do charge a $30 fee. 

Can I return my custom portrait or get a refund?

Unfortunately, due to the custom nature of these products, customised products are non-refundable and cannot be returned. If, in the unlikely event an item arrives damaged, please contact us ASAP to organise a replacement.

I’m not sure about how to take the best photo?

For tips and tricks to take the most suitable photo for the portrait check out this video we made watch now.

You’ve got a photo, is it suitable?

If you need us to check the photo before you place the order. Connect with us on: Facebook or Instagram. We’re happy to assist.

Do you only do dogs?

No. We can do all animals. We’ve done loads of dogs, cats, birds, horses and even a gorgeous bunny!

Can I get a background behind my pet?

Yes of course, it is often a good idea with white dogs. Our most popular background colours are pale blue, pale grey and pale pink. To request a custom background colour just connect with us on: Facebook or InstagramWe’re happy to assist.

Can I see what the portrait will look like before I place the order?

Unfortunately no. All of our portraits are custom made with hours of work going into each piece so we can’t show you a proof until the order has been placed and we’ve completed the artwork.

How do I print my digital portrait?

We recommend getting in touch with your local printer. Some common printing franchises in Australia are MBE, Minuteman Press, Kwik Kopy. When asking for a quote - firstly choose your size based on what frame you’d like to put it in. “Please provide a quote to print 1 x Poster at 'Size', on 200gsm matt or silk paper”

Where should I get a frame from?

Depending on your budget, you could grab a frame from your local department store, like Big W or Kmart, they’re often made in China and sometimes not the best quality. If you’re after a beautiful handmade Australia frame, ours are a great option.